よくある質問

General Question

What is a Japanese ramen subscritption box?

The Ramen Subscription Box is a monthly subscription service that delivers a curated selection of unique and authentic Japanese ramen to your doorstep. Each box features a variety of noodles, broths sourced from different regions of Japan.

注文した商品が届くまでどのくらい時間がかかりますか?

海外からの注文は通常、発送から 2 ~ 4 週間以内に到着します。これらの注文は最終配送される前にあなたの国の税関を通過する必要があるため、場合によってはさらに遅延が発生する可能性があることにご注意ください。注文が当社の倉庫から出荷されると、当社の制御外の要因により配送業者の配送に遅延が発生する可能性があります。残念ながら、注文が倉庫を出てからどのくらい早く到着するかを制御することはできません。荷物の所在地と配達予定日を詳しく知るには、配送業者に問い合わせるのが最善の方法です。

サブスクリプション注文を設定するにはどうすればよいですか?

合理的にできるだけ早く製品をお届けします。通常、ご注文日から1〜3日以内に発送されます。記載された日付以内に配達物が届かない場合は、カスタマーサービスチームまでご連絡ください。

商品を返品するにはどうすればよいですか?

現在、海外のお客様への無料返品は行っておりません。したがって、商品を当社に返品する際の費用はすべてお客様ご自身で負担する必要があります。さらなる関税を避けるために、パッケージに「返品」とマークを付けることをお勧めします。覚えておいてください: 到着しなかった商品については責任を負わないため、登録済みの追跡可能なサービスを介して商品を返品し、郵送の証拠を取得して保管することを強くお勧めします。

How many items can I expect in each Japanese Snack & Ramen Subscription Box?

In each box, you'll receive a carefully curated selection of approximately 15 Japanese snacks and 2 ramen. We aim to provide you with a diverse assortment of both sweet and savory snacks along with delicious ramen options to savor.

Do you provide information about each item included in the box?

Absolutely! For environmental protection, we provide a card with QR code in each box. Simply scan the QR code on this card to visit the information page, where you'll discover detailed insights into the flavor profile, ingredients, and cooking instructions for each item.

Can I customize my box preferences?

Currently, we offer curated boxes with a mix of surprises. However, we occasionally provide limited customization options for subscribers. Keep an eye on our newsletters for any such updates.

How big might the box usually be?

The standard box size is 323 × 230 × 93 mm.

Billing And Payment

What payment methods can I use?

We offer 7 different payment methods including major credit card like Mastercard, Visa and American Express as well as many different digital wallet including PayPal, Apple Pay, Google Pay and Shop Pay.

When will I be billed for my subscription?

Upon placing your first order, you will be billed immediately. For subsequent months, billing will occur on the 5th, starting from the next month following your initial order date—unless there are fewer than 14 days between your initial order date and the subsequent billing date.

Which currency will I be charged in?

You will be charged in the local currency.

Shipping

Where do you ship to?

Currently, we only ship to Canada, US,UK, Hongkong, Taiwan and Japan.

However, we are actively working on expanding to offer global shipping soon. Stay tuned for updates!

How long does it take to ship my order?

The initial shipment of your products will be dispatched within 5-10 business days upon order confirmation. Following the shipment, you will receive a notification email containing the tracking number.

*Please be aware that delivery schedules may be subject to change due to factors like country, region, or weather conditions. However, your order typically arrives within 1-2 weeks after shipping.

How much does shipping cost?

Shipping is free for all subscription plans.

What if my box arrives damaged or with missing items?

In the unlikely event of any issues with your box, please contact our customer support team immediately. We will gladly assist you in resolving any problems and ensure your satisfaction.

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Why has my package not arrived after shipping out from WAnderful?

We appreciate your patience as delivery times can be influenced by customs processing, local delivery services, or unexpected weather conditions. If it has exceeded the usual delivery timeframe for your region, kindly check the provided tracking number for the latest updates.

Also, please note that doorstep delivery may not be available in certain areas; make sure to check the delivery notice in your postbox for any specific instructions.

What will happen when I wasn't able to pick up my package from my local post office in time and it was returned to Japan?

If you weren't able to pick up your package from your local post office in time and it was returned to Japan, it will be delivered back to our warehouse. Upon its arrival, we will register it for shipment again as a new package.

To resend your package, you will need to cover the shipping costs for the new dispatch. We will send you an email with details on how to make this payment. Once the package is dispatched, you will receive a new tracking number to monitor its delivery.

Please be aware that depending on the shipping method used, there may also be charges for the package's return to Japan. It's important to note that we cannot refund the original international shipping fees for packages that have arrived in your country and then got returned to Japan.

We understand this situation is not ideal and appreciate your understanding as we work to get your package delivered to you successfully.

My tracking information indicates the status as 'Notice left (no authorized recipient available)', what should I do?

It means that a delivery attempt was made, but there was no one available to receive the package, and a notice was left by the postal service.

To resolve this, you have two options:

1. Reschedule the delivery by visiting USPS Redelivery Service. Follow the instructions provided on the website to arrange a new delivery date.

2. Visit your local post office as soon as possible to pick up your package in person. Be sure to bring your tracking number and a valid photo ID to claim your package.

It's important to act promptly to ensure the safe receipt of your package and avoid its return to Japan.

Managing Subscription

Can I cancel my subscription?

Absolutely! You can easily cancel your subscription at any time through our website with the following steps.

<If you have an account>

1. Login with your account, enter "My Account" page.

2. Click "Manage Subscription" button at right side.

3. Click "Cancle subscritption" button

<If you don't have an account>

1. Open the order confirmation email.

2. Click "Manage Subscription" button.

3. Click "Cancle subscritption" button.

Can I pause my subscription?

I'm sorry, but at the moment, we do not offer the option to pause subscriptions. Once you subscribe to our service, the subscription will continue as per the chosen plan without the possibility of pausing it temporarily.

However, you can easily cancel your subscription at any time and resubscribe whenever you wish to receive the snack box again. If you have any other questions or concerns, please feel free to contact our customer support team for further assistance.

Can I return my box?

I apologize for any inconvenience, but we do not accept returns of our subscription boxes.

Due to the nature of our curated boxes and perishable snacks, we are unable to process returns for food items. However, if your box arrives damaged or with any missing items, please contact our customer support team, and we will be happy to assist you in resolving the issue and ensuring your satisfaction. If you have any other questions or concerns, please don't hesitate to reach out to us.

What is your subscription cancellation policy?

To cancel your subscription, please ensure that deactivations are made at least 1 day prior to your subscription renewal date. Our renewal date occurs on the 4th of each month. Therefore, the 3rd is the last day to cancel to avoid being billed for the next month's shipment.

It's important to note that deactivating your subscription only prevents future renewals and does not cancel existing orders. If the cancellation process is completed after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

Account

How can I delete my account?

To delete your account, simply contact our support team at contact form, and we'll assist you in the account deletion process.

Is there any specific information I should know before deleting my account?

Deleting your account will permanently erase your data, including order history and preferences. Any active subscriptions or accumulated rewards will be forfeited. If you have any concerns or issues, feel free to contact our support team

Can I reactivate my account after deleting it?

Unfortunately, account deletion is irreversible, and reactivation is not possible. If you plan to return in the future, you'll need to create a new account.

What if I have pending orders or issues with my current subscription?

Please ensure all pending orders are completed and any subscription issues are resolved before proceeding with account deletion. If you encounter any challenges, our support team is here to assist.

If you have further questions or need assistance, don't hesitate to contact our customer support at [your contact email]. We're here to help!

For any other inquiries or concerns, feel free to reach out to our customer support team, and we'll be more than happy to help!

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