F.A.Q.

General Question

什麼是日本拉麵訂閱盒?

拉麵訂閱盒是一項按月訂閱服務,將精選獨特且正宗的日本拉麵送到您家門口!每個盒子裡都有來自日本不同地區的各種麵條和湯頭。

什麼是日本零食訂閱盒?

日本零食訂閱盒是一個精心策劃的禮盒,裡面裝滿了來自日本各地多元且獨特的美味。訂閱者每個月都會收到一系列傳統和時尚的點心,包括糖果、麻糬、鹹味零食等等。

訂閱如何運作?

當您訂閱我們的服務後,每月將能收到一個裝有精選日本零食或拉麵的禮盒。您可以選擇各種訂閱計劃,例如每月、每季或每年,屬於您的訂閱盒將每個月直送到您家門口。

每個日本拉麵盒中有多少拉麵?

我們的標準盒裝包含 8 份拉麵和 2 種精心挑選的配料,以讓您的拉麵體驗更完美。

每個日本小吃和拉麵訂閱盒中可以期待多少種商品?

在每個禮盒中,您將收到精心挑選出約 15 種日本零食和 2 種拉麵。我們的目標是提供各種甜味和鹹味點心以及美味的拉麵供您品嚐。

是否會提供訂閱盒中每件物品的資訊?

必須的!在每個盒子裡,您都能找到一張資訊卡片。只需掃描該卡上的QR Code即可打開資訊頁面,您可以在其中找到有關每件商品的風味簡介、成分和烹飪說明的詳細資訊。

我可以自訂我的訂閱盒偏好嗎?

目前我們統一提供充滿驚喜的精選禮盒。但是,偶爾會為訂閱者提供有限的客製化選項。請密切關注我們的即時訊息以獲取任何此類相關的更新資訊。

盒子通常有多大?

標準箱體尺寸為323×230×93mm。

Billing And Payment

我可以使用哪些付款方式?

我們提供 7 種不同的付款方式,包括 Mastercard、Visa 和 American Express 等主要信用卡以及 PayPal、Apple Pay、Google Pay 和 Shop Pay 等多種不同的數位錢包。

我什麼時候需要支付訂閱費用?

完成訂閱第一個訂單後,我們將立即向您收取費用。對於接下來的幾個月,帳單將於 每月5 日處理,從您初始訂單日期後的下個月開始,除非您的初始訂單日期與後續帳單日期之間的間隔少於 14 天。

我將以哪種貨幣收費?

您將以當地貨幣付費。

Shipping

你們發貨到哪裡?

目前,我們僅發貨至日本,美國,加拿大,台灣以及香港。

然而,我們正積極努力擴大業務,並盡快提供全球運輸服務。請繼續關注更新!

我的訂單需要多長時間才能出貨?

第一批產品將在您的訂單確認後 5~10 個工作天內出貨。發貨完成後,您將收到一封通知電子郵件以及追蹤號碼。

*請注意,送貨時間表可能會因國家、地區或天氣狀況而改變。

運費是多少?

所有訂閱方案均免運費。

如果我的訂閱盒到達時損壞或缺少物品怎麼辦?

萬一您的盒子出現任何問題,請立即聯絡我們的客戶支援團隊。我們將很樂意協助您解決任何問題並確保您滿意。

聯絡我們

Why has my package not arrived after shipping out from WAnderful?

We appreciate your patience as delivery times can be influenced by customs processing, local delivery services, or unexpected weather conditions. If it has exceeded the usual delivery timeframe for your region, kindly check the provided tracking number for the latest updates.

Also, please note that doorstep delivery may not be available in certain areas; make sure to check the delivery notice in your postbox for any specific instructions.

What will happen when I wasn't able to pick up my package from my local post office in time and it was returned to Japan?

If you weren't able to pick up your package from your local post office in time and it was returned to Japan, it will be delivered back to our warehouse. Upon its arrival, we will register it for shipment again as a new package.

To resend your package, you will need to cover the shipping costs for the new dispatch. We will send you an email with details on how to make this payment. Once the package is dispatched, you will receive a new tracking number to monitor its delivery.

Please be aware that depending on the shipping method used, there may also be charges for the package's return to Japan. It's important to note that we cannot refund the original international shipping fees for packages that have arrived in your country and then got returned to Japan.

We understand this situation is not ideal and appreciate your understanding as we work to get your package delivered to you successfully.

My tracking information indicates the status as 'Notice left (no authorized recipient available)', what should I do?

It means that a delivery attempt was made, but there was no one available to receive the package, and a notice was left by the postal service.

To resolve this, you have two options:

1. Reschedule the delivery by visiting USPS Redelivery Service. Follow the instructions provided on the website to arrange a new delivery date.

2. Visit your local post office as soon as possible to pick up your package in person. Be sure to bring your tracking number and a valid photo ID to claim your package.

It's important to act promptly to ensure the safe receipt of your package and avoid its return to Japan.

Managing Subscription

我可以取消訂閱嗎?

當然可以!您可以隨時透過我們的網站簡單取消訂閱,步驟如下。
<如果您有帳戶>
1. 使用您的帳戶登錄,進入「我的帳戶」頁面。
2. 點選右側的「管理訂閱」按鈕。
3. 點選「取消訂閱」按鈕

<如果您沒有帳戶>
1. 開啟訂單確認電子郵件。
2. 點選「管理訂閱」按鈕。
3. 點選「取消訂閱」按鈕。

我可以暫停訂閱嗎?

非常抱歉,目前我們沒有提供暫停訂閱的選項。一旦您訂閱我們的服務,訂閱將按照所選計劃繼續,而不能暫時停止。但是,您可以隨時取消訂閱,並在希望再次收到零食盒時重新訂閱。

如果您有任何其他問題或疑慮,請隨時聯絡我們的客戶支援團隊以獲得進一步協助。

我可以退回我的訂閱盒嗎?

對於造成您的不便,我們深表歉意,但我們不接受訂閱盒的退貨。

由於我們精心挑選的盒子和易腐爛零食的性質,我們無法處理食品退貨。但是,如果您的盒子到達時已損壞或缺少任何物品,請聯絡我們的客戶支援團隊,我們將很樂意協助您解決問題並確保您滿意。如果您有任何其他問題或疑慮,請隨時與我們聯繫。

What is your subscription cancellation policy?

To cancel your subscription, please ensure that deactivations are made at least 1 day prior to your subscription renewal date. Our renewal date occurs on the 4th of each month. Therefore, the 3rd is the last day to cancel to avoid being billed for the next month's shipment.

It's important to note that deactivating your subscription only prevents future renewals and does not cancel existing orders. If the cancellation process is completed after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

Account

How can I delete my account?

To delete your account, simply contact our support team at contact form, and we'll assist you in the account deletion process.

Is there any specific information I should know before deleting my account?

Deleting your account will permanently erase your data, including order history and preferences. Any active subscriptions or accumulated rewards will be forfeited. If you have any concerns or issues, feel free to contact our support team

Can I reactivate my account after deleting it?

Unfortunately, account deletion is irreversible, and reactivation is not possible. If you plan to return in the future, you'll need to create a new account.

What if I have pending orders or issues with my current subscription?

Please ensure all pending orders are completed and any subscription issues are resolved before proceeding with account deletion. If you encounter any challenges, our support team is here to assist.

If you have further questions or need assistance, don't hesitate to contact our customer support at [your contact email]. We're here to help!

如有任何其他疑問或疑慮,請隨時聯繫我們的客戶支援團隊,我們將非常樂意為您提供協助!

聯絡我們